Our Services
Any of the following services can be engaged individually or as a complete package to support the vision for a new spa development or the relaunch of an existing facility needing a new direction.
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Looking for gaps in your market based on our knowledge of the global market and trends. Competitors analysis and project feasibility.
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We work with you to provide a unique wellness concept filled with selling points to ensure financial and guest satisfaction success.
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Working with your design team to provide information and advice to ensure that what you are building is exactly what is needed. Drawing markups from day one to 100% detailed design and ORS.
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Space specifications, guests, and operational flows provided. Advice to maximise revenue opportunities and a seamless customer journey.
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Treatment menu of services & wellbeing programming
Pricing structure and memberships
Wellbeing cuisine and refreshment guidance
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Full equipment and specification lists for every single piece of Furniture, Fittings & Equipment (FF&E), and Operational Supplies & Equipment (OS&E)
that is needed. Supplier recommendations, selection, and negotiations for spa and fitness.
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Pre-opening
Pre-opening critical path
Pre-opening budgets, including FF&E and OS&E lists
Professional and Retail product vendor recommendations, selection, negotiations
Uniform selection and suppliers
Linen requirements, design, and suppliers.
Selection of a suitable spa software system
Recruitment
Appropriate staffing structure
Screening, interviews, and trade testing for all positions
Preparation of job descriptions
Ongoing Operational Support
Opening and Spa manager mentoring
Stand Operating Procedure (SOP) Manuals
Business reviews and audit of current business performance and property integration
Financial analysis
5 Star standards assessment with recommendations
Mystery shops
Ongoing training